Exchange / Refunds Policy
We aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan, online or at any of our stores. Any article purchased can be exchanged within 15 days of purchase from store or receipt by courier.
Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Articles purchased on a discount or on sale are not qualified for exchange.
Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.
These conditions apply to non-sale orders only. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than normal.
The Fabric Store apologizes to all international buyers but we currently do not offer any exchanges or refunds for international online orders. And so, we try to do our very best to provide you with as much information as possible to ensure that you are fully comfortable when placing your order. In case of any concerns or questions, please don’t hesitate to contact our Customer Support Center +92-21-38893958
If you change your mind regarding your purchase, you can easily return your order and get online Store Credit in your account (minus Shipping Costs) for future online purchases. This is applicable only to Exchange requests that are received within 14 days of the original ordering date.
Please note that only those items which have not been worn, used or altered in any way, will be eligible for Store Credit Exchange.
If you checked out the items as a Guest, please contact our Customer Support Center at +92-21-38893958 or cs@thefabricstore.pk and be guided through the process for Exchanges.
For further assistance, you can contact our customer service department by emailing us at cs@thefabricstore.pk or you can call us at +92-21-38893958. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.